Explanation of terms:

In-Shop - The customer brings the equipment to be worked on into "The" Computer People.

On-Site - A technician will visit the site of the equipment to be worked on.

Standard Job - The job is put into line behind the "Expedited" and "Now" jobs. They are worked on according to the order in which they are received. This line can be slowed by incoming "Expedited" and "Now" jobs.

Expedited - The job is put into line ahead of the "Standard" jobs. They will be the next job addressed once a job in progress is completed. These jobs are worked on according to the order in which they are received. This line can be slowed by incoming "Now" jobs. These Jobs are typically started within 2 days of arrival.

Now - The job is addressed immediately.